Shipping policy
Shipping Policy
Effective date: August 16, 2026
At Chlora, we work with international fulfillment partners to bring distinctive wall décor and flag designs directly to our customers. Please read this policy before placing an order so that you understand how processing, delivery, tracking, and customs may work.
Order Processing
Orders are typically processed within 1–3 business days after payment is confirmed. During high-demand periods, product launches, and public holidays, processing can take slightly longer. Business days do not include weekends or public holidays.
Once an order has been processed, it is sent to our fulfillment partner for dispatch. Because our products may ship from international warehouses, delivery times can differ from those of local retailers.
Shipping Times
Delivery estimates begin after an order has been processed and shipped. Shipping carriers can vary by destination and availability.
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Destination
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Estimated standard delivery time
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United States
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7–15 business days
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Canada, United Kingdom, Australia, and Europe
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8–18 business days
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Other international destinations
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10–25 business days
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Remote locations, islands, or destinations affected by customs processing
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Up to 30 business days
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These timeframes are estimates, not guaranteed delivery dates. Carrier interruptions, weather, customs inspections, high order volume, and events outside our control can extend delivery times.
Shipping Costs
Available shipping options and any applicable shipping charges are shown at checkout before you complete your purchase. If free standard shipping is displayed for your order, no standard-shipping charge will be added at checkout.
Tracking Your Order
When tracking is available, you will receive a shipping-confirmation email with your tracking number after the order has been dispatched. Tracking information can take 2–7 business days to begin showing movement while the carrier receives and scans the parcel.
Please use the tracking link in your shipping-confirmation email for the most current delivery updates. If you do not receive an email, check your spam or promotions folder before contacting us.
Orders Delivered in Separate Packages
If you purchase multiple items, they may be shipped separately from different fulfillment locations. You might therefore receive more than one tracking number and packages may arrive on different days. You will not be charged additional shipping solely because your order arrives in separate parcels.
Address Changes and Order Cancellations
Please review your delivery address carefully before submitting an order. If you need to request an address change or cancellation, contact us as soon as possible at [insert your customer-support email] with your order number.
We will do our best to help before the order is processed. Once an order has entered fulfillment or has shipped, we may be unable to change the address or cancel it.
Customs, Duties, and Taxes
International orders may be subject to import duties, taxes, customs fees, or other charges imposed by the destination country. Unless those charges are explicitly included at checkout, they are the customer’s responsibility. Customs processing can also delay delivery.
Delays, Lost Packages, and Delivery Issues
If an order has not arrived within 30 business days after shipment, please contact us with your order number so that we can review the shipment with the carrier or fulfillment partner.
If tracking shows that a package has been delivered but you cannot locate it, please first check with household members, neighbors, your building manager, and the carrier. Then contact us within 7 days of the delivery scan so that we can review the available options.
If your item arrives damaged or incorrect, contact us within 7 days of delivery with your order number and clear photos of the item and packaging. We will review the issue and provide the appropriate next step under our return and refund policy.